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Q&A: Keeping Files in Sync on Microsoft SkyDrive

Q.

I use Microsoft SkyDrive software on a Mac and I notice the folder doesn’t always update itself immediately when I copy files to it. Sometimes I’ve even gotten to work and realized that the files I need didn’t sync up online and are still on my home computer. Is there a way to manually force SkyDrive to update and sync so I can make sure my files are there

A.

Microsoft’s SkyDrive is a storage service for storing files online and keeping them up to date on multiple computers and devices. In addition to the SkyDrive.com Web site, Microsoft has free desktop software for Mac OS X and Windows that can be used for managing files directly on the computer instead of having to upload them through a Web browser to store them on the SkyDrive servers.

The desktop apps are supposed to monitor the activity in your SkyDrive folder as you copy and update the files inside â€" and then sync them with the online server and any other computers or mobile devices you have linked to your SkyDrive account. While the app usually syncs up the contents of your SkyDrive folder within a minute or two of your most recent change, Internet disruptions or other glitches may prevent the software from grabbing the latest files. (You should also check to make sure your Mac has the latest version of the SkyDrive app.)

If you have the SkyDrive toolbar icon installed on the Mac, click it to see a menu showing when the app last updated the folder. If it does not look like the folder has been upd! ated since you last made changes to files in the SkyDrive folder, select the Quit SkyDrive option from the toolbar menu and then restart the SkyDrive app from the icon in your Applications folder or in the Mac’s Dock. Restarting the SkyDrive app should force the software to scan the folder for changes as soon as it starts up again.

Although it is a slower option, uploading your critical files directly to the SkyDrive.com site is another way to make sure you have copies online that you can get to from other computers and devices. Microsoft’s site has other troubleshooting tips for syncing files on SkyDrive.