If you are looking for a cloud service, 50,000 friends would like to help you out.
The Web site Fixya, best described as a volunteer technical assistance forum, assessed more than 50,000 support requests to find the most common problems with five cloud services. Roughly 40,000 were about Apple's iCloud; the rest were nearly evenly distributed among the others.
Among Dropbox, Google Drive, iCloud, SugarSync and Box, each had some technical difficulties, but the one that received the most positive feedback from Fixya users is the lesser known SugarSync.
And good news for users: While SugarSync was already was considered easy to use by the Fixya community, SugarSync has recently been redesigned to be simpler still.
There is one large fly in the SugarSync ointment. It won't work with QuickBooks, a problem that was the top query for SugarSync.
Dropbox was cited by 40 percent of its audience for security concerns, followed by 25 percent for storage limits and 15 percent for syncing issues.
Google Drive drew 30 percent of its questions about missing folders, followed by 20 percent for syncing issues.
After upgrading to Apple's Mountain Lion operating system, 35 percent of iCloud users sought answers about syncing between Apple devices, while 25 percent had problems syncing with non-Apple devices.
Box users required help with uploading 25 percent of the time, cited security issues 25 percent of the time and asked about backup failures 20 percent of the time.
The entire report with solutions for the most common problems of each service can be found on FixYa's blog.
